Help & Advice

We’re here to help.

If you can’t find the answer to your question on this page, please contact us via telephone or request a call back from one of our team.

Frequently asked questions

What types of care do you offer?

Whitgift House: Respite, nursing, and end of life care (i.e. palliative care).

Wilhelmina House: Respite, residential, and end of life care (i.e. palliative care)

How many members of staff are on call?

Whitgift House: 4 residents per 1 care assistant, day and night.

Wilhelmina House: 4 residents per care assistant during the day, and 8 residents per care assistant during the nights.

Whitgift House Apartments: 1 Scheme Manager, 3 Scheme Co-ordinators, 1 on duty officer, 9 am-5pm, Monday-Friday.

Whitgift Almshouses: 1 Scheme Manager, 3 Scheme Co-ordinators, 1 on duty officer, 9 am-5pm, Monday-Friday.

How much do Whitgift Care services cost?

Whitgift House: Nursing and respite care start from £1,235 per week.

Wilhelmina House: Residential and respite care from £799 per week.

Whitgift House Apartments: Accommodation starts at £907 per month.

Whitgift Almshouses: Accommodation starts at £488 per month.

Can I get help with care home costs?

Depending on your circumstances, you may not have to pay the full fee yourself. You may be able to get funding from the local authorities, through continuing care or NHS funding following a discharge. Or you may be able to pay for just part of the care, called a top up. For more information about how to pay for care, you should contact the Carers Information Centre, Age UK Croydon, or Croydon Council.

What’s included in the fee?

Whitgift House

The tiered fees – depending on the level of individual care required – includes 24/7 attention from care assistants and nursing staff, all meals and drinks, maintenance, cleaning, utilities, and laundry costs, as well as regular activities sessions coordinated by our activities staff.

Wilhelmina House

The tiered fees – depending on the level of individual care required – includes 24/7 support from care assistants, all meals and drinks, maintenance, cleaning, utilities, and laundry costs, as well as regular activities sessions coordinated by our activities staff.

Whitgift House Apartments

Fees include accommodation, maintenance, and utilities costs with the exception of Council Tax and electricity. The fee also includes all coffee mornings, afternoon teas, and any other activities provided.

Whitgift Almshouses

Fees include accommodation, maintenance, and utilities costs with the exception of Council Tax and electricity. The fee also includes coffee mornings, afternoon teas, and any other activities provided.

What’s the entry criteria to Whitgift Care?

Whitgift House

We are not registered for dementia care, however we are able to manage most other nursing needs, subject to an assessment.

Wilhelmina House

All elderly persons over 65 are eligible to be assessed for entry to Wilhelmina House.
We are able to accept persons with hearing or visual impairments, walking sticks or frames, wheelchairs (dependent upon prior assessment), bathing needs and general memory loss relating to the aging process.

Whitgift House Apartments

We welcome any physically able persons over 60 capable of living independently. Please note that not all blocks have a lift and some of the flats are on the 1st floor. Home care and personal care is not offered.

Whitgift Almshouses

Unlike any other Whitgift Care residence, the Almshouses have specific entry criteria that must be met – these are in accordance with the wishes of Archbishop John Whitgift and have been in place for more than four hundred years. Residents here must be over the age of 60, of modest means, communicant members of the Church of England, and come from either the parishes of Lambeth, Croydon, or Kent.

Can you accept people directly discharged from hospital?

Yes, no matter whether you’re a self-funder or if social services have arranged for respite care, you can mention that Whitgift House or Wilhelmina House is your preferred choice of home (subject to an assessment).

How often can family and friends visit?

All visitors are welcome, all you need to do is call us to book a slot. On the day you intend to visit, please complete and register a lateral flow test as you will be asked to show proof of a negative result upon entering. Alternatively, you can do a test on the day at reception but please allow extra time for the result to show. We have parking on both sites and there are transport links very close by.

How do you choose the right home?

When making enquiries, make sure the home in question can provide the level of care needed and they have availability. Look at the brochure, website, and read the most recent CQC report of the care home. When you visit your shortlisted care homes, have a look at the home, the rooms, the facilities, and the grounds. It should feel welcoming, homely, well maintained, well decorated, and inviting. And speak with a few members of staff and ask them questions about the care provided and how the home is run.

Why choose Whitgift Care?

We provide high quality care at affordable prices. By really focusing on the individuals we look after, we can provide better quality care and a better quality of life – helping people to find a personal sense of joy, purpose, and belonging as part of a loving and caring community.

Do you have to have been associated with Old Palace, Trinity, or Whitgift schools?
Absolutely not. Whitgift Care is open to all, with the exception of the Whitgift Almshouses which do have some specific entry criteria – in accordance with the wishes of Archbishop of Canterbury John Whitgift.

Is it possible to arrange a viewing?

Absolutely! To arrange a viewing, contact us.